Contact Us

MyJackpot provides support for players and visitors who have questions about the site, need help with an account, want clarity on offers, or are experiencing technical issues. This page explains the main ways to get in touch so you can choose the option that fits your issue.

Contact options — pick the best way

Support channels vary by availability and platform. Common options include email, live chat, and an on-site contact form. Choose the channel that best matches the detail you need to share—short questions often work well in chat, while account or document matters are easier to handle by email or form.

Email support

Email is a good choice for account-related matters, document follow-up, or questions that need a written response. Use email when you need to attach screenshots or copies of documents, or when your issue requires a clear record of communication. Do not post sensitive information publicly.

Live chat

Live chat is available in the app or on the site when shown as an option. It’s convenient for quick, real-time help with basic account questions, troubleshooting, or navigating features. If the chat agent needs more detail, they may ask you to follow up by email or through the contact form.

Contact form

If you prefer to send a message directly from the website, use the contact form. The form typically guides you to select a topic and describe the issue, then routes your message to the appropriate team. Keep your message concise and include any relevant attachments if the form allows them.

What to have ready

Providing a few key details up front helps the support team assist you more efficiently:

• Your full name, and the email address you used to register
• Your MyJackpot username, if applicable
• A brief, clear description of the issue
• Relevant screenshots, transaction identifiers, device type, and app or browser version when available

Do not share passwords or other sensitive credentials.

Reach out when you need us

If you have questions about account access, site features, chips and offers, payments, or technical problems, use the contact option that suits your situation. Support interactions are subject to our terms and conditions, so please review those before reaching out. Return to the MyJackpot homepage for general site information and links to help resources.